On-Site Accessibility

As an Agency of the Government of Ontario, Ontario Place is committed to the principles of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA): dignity, independence, integration, and equal opportunity.

Providing Goods and Services to People with Disabilities

Ontario Place is committed to excellence in serving all visitors, customers and staff, including those with disabilities in the following areas:

Communication

We will communicate with people and strive to maintain a workplace and visitor, customer environment that is mindful and respectful of those with disabilities.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services available on our premises.  We will ensure that staff is trained and familiar with various assistive devices that may be used by visitors and customers and fellow employees with disabilities.

It is our policy to allow people with disabilities to use their personal assistive devices to engage with our space.

Ontario Place provides a number of assistive devices including:

Accessible Parking

Designated accessible parking spaces are available at Ontario Place on-site parking lots.

Automated Entry Doors

Ontario Place has automated entry doors at the Cinesphere.

Captioning and Assistive Devices

A limited quantity of assistive listening devices are available for select films presented at Cinesphere.

Washrooms

Accessible washrooms are available throughout the site.

Service Animals and Support Persons

Ontario Place welcomes people with disabilities who are accompanied by a Support Person. A Support Person accompanying a visitor with a disability will be granted free admission to Cinesphere upon making declaration or thorough the presentation of a recognized Accessibility cards such as the Easter Seals Disability Travel Card or Access 2 Entertainment Card.

Website

Ontario Place is committed to making our website accessible to visitors and customers.

We will continue to update our website with new resources and accessible information as they become available.  Please contact us if there is any content that you are having difficulties accessing, and we will work with you to provide the information to you in a format that meets your needs.

Feedback process at Ontario Place

Ontario Place is committed to engaging persons with disabilities in developing recommendations and strategies to address barriers to participation and ensuring Ontario Place meets the diverse needs of our visitors.

If you have any comments or concerns regarding accessibility at Ontario Place, we invite you to share them with us through the appropriate feedback processes.  There are several options available to you:

Telephone: 416-314-9900

Email: customerservice@ontarioplace.com

Mail:

Ontario Place Corporation
955 Lake Shore Blvd. West
Toronto, Ontario, Canada
M6K 3B9

All comments, questions and concerns will be responded to in a timely manner.  If you would like to be responded to by a particular method, such as email or telephone, please specify your preference when you leave your comment.

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